Privacy Policy

1. Introduction

Jones Robbins Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use and safeguard your personal information when you visit www.jonesrobbinstobin.com or contact us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Jones Robbins Ltd
Registered Address: 3 Quality Street, Edinburgh, EH4 5BP
Company Number: SC620980
Email: mail@jonesrobbins.com
Telephone: +44 7882 627 263

Jones Robbins Ltd is the data controller for the purposes of UK data protection law.

3. What Information We Collect

Information You Provide

We may collect:

- Your name

- Email address

- Telephone number

- Project information submitted via enquiry forms

- Any information included in correspondence

Automatically Collected Information

When you visit our website, we may collect:

- IP address

- Browser type and version

- Device type

- Pages visited and time spent on site

- Referral source

This information is collected via Squarespace analytics and Google Analytics.

4. How We Use Your Information

We use your personal data to:

- Respond to enquiries

- Arrange consultations

- Provide architectural services

- Improve our website and user experience

- Send newsletters (where you have opted in)

- Comply with legal obligations

We do not sell or trade your personal data.

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

- Legitimate interests — to respond to enquiries and operate our business

- Contractual necessity — where processing is required to provide services

- Consent — for marketing communications and certain cookies

- Legal obligation — where required by law

6. Cookies and Analytics

Our website is hosted on Squarespace, which may use cookies necessary for site functionality and performance.

We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised usage data and may process data outside the UK under appropriate safeguards.

You can control cookies through your browser settings. Where required, a cookie banner allows you to manage your preferences.

7. Sharing Your Data

We may share your data with trusted third-party providers where necessary, including:

- Squarespace (website hosting)

- Google (analytics services)

- Professional advisers such as legal and accounting consultants

All providers are required to handle personal data securely and in accordance with data protection legislation.

8. International Transfers

Some service providers may process data outside the UK. Where this occurs, appropriate safeguards such as Standard Contractual Clauses are in place.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements.

Enquiry information that does not lead to a commission may be retained for administrative reference unless deletion is requested.

10. Your Rights

Under UK GDPR, you have the right to:

- Request access to your personal data

- Request correction of inaccurate data

- Request erasure of your data

- Object to processing

- Request restriction of processing

- Request data portability

- Withdraw consent where processing is based on consent

To exercise your rights, please contact us.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

11. Data Security

We take appropriate technical and organisational measures to safeguard your personal data from unauthorised access, loss or misuse.

12. Updates

We may update this Privacy Policy from time to time. The latest version will always be available on this page.